Shipping policy

Thank you for shopping with Anthonius Wilhelmus van Dam. As a professional Dutch online retailer specializing in fresh food products, we prioritize standardized order handling and reliable cold-chain logistics services. We strive to ensure all fresh goods are carefully packaged, fully protected during transit, and delivered in premium condition within the promised delivery cycle for every customer.

1. Order Processing Time

All successfully confirmed and paid orders will undergo internal verification, product sorting and professional fresh-keeping packaging within 1–5 business days. Processing operations are suspended on weekends and official Netherlands public holidays, which are excluded from standard processing timelines. During peak trading periods, large-scale order influxes or temporary logistics system adjustments, order preparation schedules may be moderately prolonged. We will issue timely email notifications to customers once notable delivery delays occur to keep everyone updated on order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all individual orders are calculated based on product type, package volume, cold-chain packaging specifications and final delivery destination. The exact shipping cost will be clearly displayed and confirmed on the checkout page prior to payment completion. Our standard shipping service features an estimated delivery window of 7–14 business days after order dispatch. All delivery durations are approximate and may fluctuate due to logistics carrier operational delays, cross-border customs clearance procedures, adverse weather conditions, regional logistical limitations and official holiday shutdowns.

3. Shipment Confirmation and Order Tracking

Once your fresh food order is dispatched from our warehouse and collected by the designated logistics carrier, you will receive an official shipment confirmation email containing your unique order tracking code and official tracking portal access. Logistics tracking data is typically activated and fully queryable within 24 to 48 hours after outbound delivery. You can monitor the real-time transportation progress and delivery status of your package throughout the entire logistics process.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid shipping addresses, postal codes and active contact information when placing orders. Anthonius Wilhelmus van Dam shall not be held accountable for misdelivery, delivery failure, package detention or loss caused by inaccurate, incomplete or invalid recipient information provided by customers. If a package is returned to our warehouse due to address errors or undeliverable information, the customer will be responsible for all incurred repackaging and reshipping costs for secondary delivery arrangements.

5. Lost or Damaged Packages

If your shipment is confirmed missing during transportation, please submit a formal inquiry to our customer service team within 2 business days following the estimated delivery date. For orders received with damaged outer packaging, compromised cold-chain sealing or defective, deteriorated fresh products, please contact our support team within 24 hours of package receipt. You are required to provide clear, original photos and videos of the damaged goods and complete packaging for official verification. Our team will conduct a thorough investigation of the issue and deliver a practical solution in the shortest possible time.

6. Fresh Product Storage and Quality Maintenance Notice

All our fresh food items are packaged with professional insulated and fresh-keeping materials to adapt to long-distance logistics transportation and maintain product quality. After successful delivery, customers must inspect items promptly and store all fresh products in accordance with standard food preservation guidelines, including low-temperature refrigeration or freezing storage. We assume no responsibility for product spoilage, quality degradation or damage resulting from delayed package inspection, improper manual storage, or non-compliant preservation practices after completed delivery.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs authorities of the destination country may levy import duties, value-added taxes, commodity inspection fees and other auxiliary customs charges in accordance with local trade regulations. All additional customs-related expenses are the sole responsibility of the customer and are not incorporated into the product unit price or standard shipping fees. We will provide complete order documentation and fully cooperate with customs inspection and clearance procedures to facilitate smooth delivery of eligible packages.

8. Contact Information

If you have any questions, suggestions or concerns regarding our shipping policy, order processing, logistics delivery and after-sales services, please feel free to contact us via the official channels listed below:
Trade Name: Anthonius Wilhelmus van Dam
Physical Address: Merwedestraat 38, 3812 HM Amersfoort, Netherlands
Phone Number: +31 6 33998597
Email: contact@avdfurniture.shop